Refund policy

INTERNATIONAL ORDERS:

We use ROYAL MAIL INTERNATIONAL. It is a tracked service and takes approximately 2 weeks for delivery.

The amount of tracking will depend on the country it is going to.

Sometimes it is fully tracked, sometimes it is partially tracked. 

We are limited with size & weight. We can only send small parcels.

For paint we can only send touch ups maximum of 100ml ( 4 touch ups ).

We CAN NOT send you Spray Cans/Aerosols Internationally. Only UK & Ireland.

Sometimes we will message you to ask if you would like to upgrade to better tracking. 

Please contact us if you have any questions. 

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Special Orders made to order from our Paint Shop cannot be returned.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at extremeauto.accessories@hotmail.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at extremeauto.accessories@hotmail.co.uk and send your item to:

Wilson Lendrum & Weir (Returns) 
10 Derrychara Link
Enniskillen
BT74 6JF

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Wilson Lendrum & Weir (Returns) 
10 Derrychara Link
Enniskillen
Northern Ireland
UK
BT746JF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.